Help

HELP, FAQs & ORDERING

Help and how to tips for ordering stuff on Fox & Monocle!

How do I see the Latest Discounts or Promotions

For special offers, to sign up to our newsletter and get 10% off your initial order or to see our points and rewards program go to Promotions on Fox and Monocle.

 

How do I Place an Order?

Simply browse our site and whenever you find something you want to purchase click ‘Add to Cart’. The item will be stored in your cart permanently. You can keep on shopping and adding items. When you are ready you can proceed to ‘Checkout’ and either login (for existing customers) or create a new account.

 

Can I Save Items for Later?

You can add a product to Your Wishlist and see it anytime you check back. However remember that stocks may run out and that adding an item to your wishlist won’t reserve an item for you (you’ve got to buy it to do that!)

 

Do I Need to be a Member?

You don’t need to be a however you can join in less than 30 seconds! Of course, you can only collect Member Reward Points if you are a member!

 

What is the Delivery Timing?

Your order is normally dispatched within 3 business days from when you place your order, depending on which postage option you select and which payment method you use.

See Local Shipping and International Shipping for rates and specifics on timing.

Within Australia, delivery times are normally 2-3 days but can be as short as overnight or up to 4-5 days if you are in a non-metro area.

For international orders delivery times may vary depending on the country and local postal service and can be anywhere from 4-5 days to 2-3 weeks.

 

Will I be Charged Import Duties or Taxes for Orders Outside Australia?

Usually you will not be charged import duties. However for larger value orders you may be subject to import duties and/or taxes levied once the package reaches your destination country.

If you are charged import duties by your country’s customs and imports authority you will need to manage this directly with them to obtain your product.

 

What about Returns or Exchanges?

You are welcome to exchange an item you have purchased either for an exchange or refund on Fox & Monocle if you let us know within the returns period. You will need to pay the cost of getting the item back to us and unfortunately the original shipping cost is not refundable.

See the Returns Policy page for more details.

 

Is it Safe for Me to Pay Online?

It is 100% safe on FoxandMonocle.com… the payment page is encrypted via SSL certificate, your payment access details are not stored by us and we can only ever charge you what your order amount says! Simple and very secure.

You can use PayPal, Credit cards or gift vouchers to shop with us. We use Stripe (See Stripe.com or PayPal.com for further information).

When you access Fox & Monocle check to see if the web address starts with ‘https‘… that shows the pages you are looking at encrypted and can’t be snooped on by anyone else!

 

How Will My Items be Packaged?

Every order is hand packed by our team here in Sydney, Alexandria. We recycle packaging material and use eco friendly bubble wrap where possible. Each package is packed with padding to prevent damage, ceramics and fragile items are usually double boxed for extra protection.

 

I Have a Problem with My Order… What Now?

Just send us a quick email using our support page!

 

I Want to Make a Bulk Order?

See our wholesale and corporate orders info page. We can offer some volume discounts for larger order.

 

Do You Price Match or Discount?

We sometimes have a few clearance items on sale, however we are not a discount retailer as most of our products are unique and imported exclusively by us into Australia. We don’t normally price match however if you notice one of our prices is way off just send us a quick email.

 

Can My Package be Delivered at a Specific Time?

If using regular postage it is generally not possible to schedule a specific delivery time (unless you know your postie!). You can reschedule DHL EXPRESS deliveries by contacting them directly after you receive the shipment notice.